Privacy Statement
This website is operated by Sylvie Simonds, Sylvie Simonds, BACP member 385429 (‘We’).
We comply with data protection legislation and are the registered ‘Controller’ with the Information Commissioner’s Office (ICO) – reference XXXXXX. We regularly review our privacy notices and this notice was last reviewed and updated in March 2021.
When needed we may change this privacy notice. You should check this page from time to time to ensure you are happy with any changes.
What information do we collect through this website?
We will collect the following information:
Name
Contact information including email address and phone number
Sensitive personal information related to enquiries
Why do we collect your information?
We need your information:
To respond to enquiries for counselling and therapy
To understand your needs and provide you with a quality service
For internal record keeping
To improve our products and services
To customise our website according to your interests
We will:
Only ask you for the information that is necessary
Protect it and make sure nobody has access to it who shouldn’t
We ask that you:
Give us accurate information
Tell us as soon as possible of any changes
What is our legal basis for using your information?
We will use your information because you are asking us to do something on your behalf (e.g. provide counselling or therapy services) or where we need to, we will have asked for your explicit and informed consent. We will only use your information for the purposes described and as set out in this privacy notice.
Sharing and Reporting
We may use your information to create reports and statistics that are anonymous and cannot be linked back to you (e.g. number of clients served in a particular time period), to be shared with xxxxxxxx.
We may be required or permitted, under data protection legislation, to disclose your information without your explicit consent, e.g. if we have a legal obligation to do so, such as law enforcement, regulation and licensing, criminal prosecutions and court proceedings.
We will not sell or lease your personal information to third parties under any circumstances.
Cookies
A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the site. We use cookies on this website to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the website, and track the pages you visit. Cookies help us understand how the site is being used and improve your user experience. To understand more about Cookies and how we use them, please read our Cookie Policy.
Links to other websites
This website may contain links to easily enable you to visit other websites of interest. However, once you have used these links to leave this website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy notice. You should exercise caution and look at the privacy notice applicable to the website in question.
Controlling your personal information
You may amend your personal information at any time by contacting us at hello@sylviesimonds.co.uk. You may request full deletion of your information by emailing hello@sylviesimonds.co.uk.
Storage
We will keep your information securely in our GSuite for Business account, which is our cloud storage solution for documents and also our email provider. This account is protected with two factor authentication and a sixteen character password.
We also store your information securely at xxxxxx
How long will we keep your personal data for?
We will only keep your personal data for as long as is necessary and then when we no longer have a need for it, we will securely and confidentially destroy it from site backups. This will be xxxxxxxxxx.
Further processing
If we wish to use your personal data for a new purpose, not covered by this Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing, if we start to use your personal data for a purpose not mentioned in either this Privacy Notice
Your rights
To find out about your rights under Data Protection law, you can go to the Information Commissioners Office (ICO).
If you have any questions about this Privacy Notice, want to exercise your rights, or if you have a complaint about how your information has been used, you can contact us at hello@sylviesimonds.co.uk.